Gift Card

The timescale stated below is from the date of dispatch. Royal Mail service is not available for larger parcels. Some large parcels may be subject to additional shipping charges and this will be stated during the checkout process.

Non UK Customers: UK VAT will be deducted at checkout. Local import taxes and administration fees may apply, please check with your local authority if you are unsure of these charges. We are seeing some temporary delays with customs clearance for parcels leaving the UK. Please allow an extra couple of days to the below shipping times for customs clearance.

United Kingdom
Royal Mail - 2 to 3 Working Days - £4.99
DPD/UPS/Parcelforce - 1 to 2 Working Days - £8.99

Channel Islands
Royal Mail - 2 to 3 Working Days - £5.99
DPD/UPS/Parcelforce - 2 to 3 Working Days - £10.99

International Zone 1
Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands
Royal Mail - 5 to 7 Working Days - £10.99
DPD/UPS/Parcelforce - 3 to 5 Working Days - £19.99

International Zone 2
Austria, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Royal Mail - 5 to 7 Working Days - £10.99
DPD/UPS/Parcelforce - 4 to 6 Working Days - £25.99

International Zone 3
Bulgaria, Croatia, Finland, Iceland, North Macedonia, Switzerland
Royal Mail - 5 to 7 Working Days - £10.99
DPD/UPS/Parcelforce - 4 to 6 Working Days - £35.99

International Zone 4
Spain, Andorra, Argentina, Belarus, Bosnia And Herzegovina, Cyprus, Gibraltar, Moldova, Republic of, Montenegro, Norway, Russia, Turkey, Ukraine
Royal Mail - 7 to 10 Working Days - £17.99
DPD/UPS/Parcelforce - 7 to 10 Working Days - £47.99

International Zone 5
Canada, United States
Royal Mail - 7 to 10 Working Days - £17.99
DPD/UPS/Parcelforce - 4 to 5 Working Days - £59.99

International Zone 6
Australia, Bolivia, Brunei, Cambodia, China, Costa Rica, Egypt, French Guiana, Georgia, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kazakhstan, Malaysia, Malta, Martinique, Mexico, Namibia, New Zealand, Nicaragua, Pakistan, Panama, Philippines, Reunion, Saudi Arabia, Serbia, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam
Royal Mail - 7 to 10 Working Days - £17.99
DPD/UPS/Parcelforce - 7 to 10 Working Days - £66.99

International Zone 7
Brazil, Chile, Colombia, Ecuador, Kyrgyzstan, Myanmar, New Caledonia, Paraguay, Peru, Qatar, Singapore, South Africa, Uruguay, Venezuela
Royal Mail - 10 to 14 Working Days - £17.99
DPD/UPS/Parcelforce - 7 to 10 Working Days - £79.99

You have 14 days from receipt of the products to return them for any reason.

If the product is faulty or you have been sent the incorrect item please contact us within 48 hours of receipt and we will arrange the return on your behalf.

Products must be returned in a re-saleable condition.

We do not cover the cost of the return postage.

Any returned products which have been supplied correctly by ourselves in the first instance and returned damaged or not in their original packaging will be subject to a restocking fee or may be sent back to the customer.

Please make sure to include your name, address and order number on any return package.

Warranty

All Pyramid products come with a one year guarantee, subject to correct fitment and normal wear and tear. We will replace defective products within the first 30 days and repair or replace at our discretion after that. This does not affect your statutory rights.

Shortages and Damaged Goods

Shortages or damaged goods must be advised within 48 hours of receipt of the parcel and all damaged packaging, including the box, should be retained.

Painted Products

We strive for the perfect colour match for each and every one of our painted products with the assistance of our paintwork specialists, Dream Machine, who have been painting our products for over 20 years. However, we do need to make our customers aware of the fact that our long experience in this field has taught us that it is impossible to guarantee a 100% colour match. Lighting and individual perception of a painted surface and its colour all play a part. We, therefore, reserve the right to decline a return request based on a query relating to colour match.

Special Orders

If a Special Order is made (i.e. not a stock item) at the customer's request and then the customer cancels their order after the product has already been shipped to/received by us, but before we raise the invoice and ship the product on to them, we reserve the right to charge a 25% handling and stocking fee. This is due to the fact that we are unable to return stock to the manufacturer once delivered unless there is a genuine fault with the product.

Disclaimer

We reserve the right to refuse to offer a refund or to offer only a partial refund if an unwanted or unsuitable product is returned to us showing signs of having already been fitted or used.

Orders will always be supplied in accordance with the product description and SKU shown.

All our accessories have been designed to fit the standard bike and are for normal road use only - unless otherwise stated in the title and/or the listing itself.

Note for Unpainted products: Surface imperfections may be present. Unpainted products will require preparation and primer prior to being painted in the colour of your choice. Whilst the majority of our unpainted items are supplied in black some may occasionally be produced in white.

Images used on our website may sometimes be for illustration purposes only and may not necessarily depict the actual version of the product offered in our listing.