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About Us


Extenda Fenda... mention the name of this landmark Pyramid product to most motorcycle enthusiasts and the majority will instantly know what you are referring to and many will already have one fitted to their motorcycle.

Pyramid Plastics UK Ltd was founded in 1986 by industrial designer, Ben Bowser. In the intervening years, Pyramid Plastics has become an iconic brand name in the motorcycle accessories sector, producing not only the front mudguard extension kit, the Extenda Fenda, but also an extensive selection of rear mudguards - known as Huggers - together with a full range of unique accessories including frame infill panels, fairing lower kits, belly pans, etc.

All Pyramid products are bespoke, being uniquely designed and engineered to suit each individual motorbike.

The company has its roots in Lincolnshire and is based in the market town of Gainsborough. Nowadays, Pyramid Plastics works via a network of distributors and dealers on all continents, in addition to its own website, enabling motorcycle enthusiasts worldwide to acquire stunning yet competitively priced bike accessories designed by Ben and his team. Pyramid's aim continues to be the design and production of bespoke bodywork to enhance, protect and improve the appearance of each rider's pride and joy.

In recent years, the company has recognised the benefit of being able to offer a ONE STOP SHOP facility to all customers and to this end Pyramid has joined forces with European partners, Puig and Ermax, in order to offer an even wider range of products from stock. This dominant stocking policy means that in excess of 15,000 individual lines are generally available for immediate shipment at any given time.

Ben does not stand alone in making Pyramid Plastics the successful company it is today. A dedicated and close knit team form the strength around the brand.

Motorcyclists, dealers and distributors worldwide appreciate the company's excellent customer service and attention to detail. All agree that Pyramid styling and quality are instantly recognisable and without doubt second to none.



Pyramid Returns Policy

Warranty
All Pyramid products come with a one year guarantee, subject to correct fitment and normal wear and tear. We will replace defective products within the first 30 days and repair or replace at our discretion after that. This does not affect your statutory rights.

Shortages and Damaged Goods
Shortages or damaged goods must be advised within 48 hours of receipt of the parcel and all damaged packaging, including the box, should be retained.

Painted Products
We strive for the perfect colour match for each and every one of our painted products with the assistance of our paintwork specialists, Dream Machine, who have been painting 
our products for over 20 years.  However, we do need to make our customers aware of the fact that our long experience in this field has taught us that it is impossible to guarantee
a 100% colour match in absolutely every case. This is simply due to the very subjective nature of this issue. Lighting and individual perception of a painted surface and its colour
all play their part. We, therefore, reserve the right to decline a return request based on a query relating to colour match if up to this point we have a history of trouble-free sales of the product in the colour
match in question. We would then have no choice but to deem the complaint unreasonable, we trust most customers would appreciate this.


Returns
To return any of our products for any reason, please contact us to discuss the issue within 10 days of receipt of the goods. (Please note that if you notify us later than 10 days after receipt of goods, we reserve the right to refuse a refund)  We will then send you our return form for completion and return to ourselves. Once we have received your completed return form, it will be processed and we will revert at the earliest opportunity with our proposed solution. 

If it is agreed that the product should be returned to us, we will supply you with a return reference number. Under no circumstances should goods be returned to us without a RETURN REFERENCE NUMBER.
 
If the problem is deemed to be our fault, and only in this case, we will be able to offer a credit for the cost of return shipping up to a value of 10.00 inc. VAT. This will be added to the total amount of any agreed refund once we have received and processed your return. 
 
All returned products which have been supplied correctly by ourselves in the first instance will automatically be subject to a minimum 20% *restocking charge. 

Special Orders
If a Special Order is made (i.e. not a stock item) at the customer's request and then the customer cancels their order after the product has already been shipped to/received by us, but before we raise the invoice and ship the product on to them, we reserve the right to charge a 25% handling and stocking fee. This is due to the fact that we are unable to return stock to the manufacturer once delivered unless there is a genuine fault with the product.
 
Disclaimer
We reserve the right to refuse to offer a refund or to offer only a partial refund if an unwanted or unsuitable product is returned to us showing signs of having already been fitted or used. 



Location:



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Our business hours are:
Monday - Friday : 09:00 - 17:30
Saturday : Closed
Sunday : Closed
We are closed on Bank Holidays and UK National Holidays

Address:

Pyramid Plastics UK Ltd
Unit 22 Corringham Road Industrial Estate
Gainsborough
Lincolnshire
DN21 1QB

Telephone

(+44)01427 677990

Fax

(+44)01427 612204

Email

Click here to email us

Click here to email the Export Department

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